| Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships, all in substantially less time than it takes to conduct a formal grievance. The teaching of mediation skills is best accomplished through a combination of readings, lecture, demonstration, role plays and critique which will all be carried out LIVE Online. Live role plays, with feedback from experienced instructors, are appropriately the primary methodology for developing those skills. This course is perfect for those who want to learn the art of mediation from beginner level to pro. It will equip students with a mediator's skill set and the ability to guide others in dispute resolution. Throughout the course, students will learn how to deal with emotions, how to overcome intense negotiations, and students will gain the ability to lead parties to a desired outcome. |
